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Nashbar Frequently Asked Questions | Q: | When I'm shopping, I place items in my shopping cart but when I go to checkout, there's nothing there. | | A: | Our Web site uses a cookie to help us track individual user navigation while on the site which helps us keep track of items added and removed from your shopping cart. After you have modified your browser setting to accept cookies, you should be able to add items to your shopping cart and checkout. Here's how to change the settings on some common browsers:
Internet Explorer 7: In the Tools Menu, select Internet Options. Click on the Security tab, then on the Custom Level Button. Change allow cookies to Enabled
Mozilla Firefox In the Tools Menu, select Options. Click on Privacy, and select Accept Cookies from Sites. If you'd like to learn more about cookies, CLICK HERE | | Q: | Why is the checkout asking me for a login and password? | | A: | If you have made an order with us previously on the Web site, then we will remember your shipping and billing information. You need your login and password to access this profile. The login is always your E-mail address, and the password you chose when you make your first order. If you do not have a login and password, then simply fill out the information blanks at Step 1 of Checkout and continue with the order. | | Q: | I forgot my password, how can I find out what it is? | | A: | If you have forgotten the password to your customer profile, simply go to the Get Password page, enter your E-mail address in the blank, click the box below, and we will E-mail it to you, simply as that. | | Q: | How do I change my account information such as email address or postal address? | | A: | Simply go the the Account Page. Please make sure you are signed into the site with your current information. If you are not signed in, please go to the Sign In Page. Then, you may proceed to the Account Page and simply change whatever information you need to. | | Q: | What exactly are Returned Goods? | | A: | The Returned Goods section of our website offers an excellent chance for all your bargain hunters to scoop up amazing deals. Here you will find merchandise that has been recently returned to us or are Factory Seconds and as a result, we are able to offer it back to you at discounted prices. These items may have been slightly used but are 100% functional and will not affect performance in any way, and may or may not have their orignal packages. And yes, ALL clothing has been laundered. | | Q: | How do I know that my transaction is secure? | | A: | When you check out, all of your ordering information that you submit to us is secure, using Verisign and SSL Encrypted Technology. You can see this by checking out the bottom left hand corner of your browser. You will see a complete key if you use Firefox or a locked padlock in Explorer. If you have any questions regarding the security of your information, please contact our Webmanager. |
| Q: | Can I change or cancel an order after it's been submitted? | | A: | Orders are processed continuously shortly after you submit them to us. Because we attempt to expedite all shipments as quickly as possible, changes or cancels to orders once submitted are not possible. |
Tech - Frequently Asked Questions | Q: | | Do heart rate monitors come w/ chest straps? | | A: | | All the Heart Rate Monitors we sell come with a receiver (wrist) and chest strap wireless transmitter. | | | | Q: | | Do your cyclocomputers come w/ mounts? | | A: | | All Cycling computers come with mounting hardware. | | | | Q: | | Can I use Look pedals or Look compatible pedals with these mountain bike shoes? | | A: | | No all our Mountain bike shoes are only SPD compatible. | | | | Q: | | Are 650c and 26" rims/tires interchangeable/compatible? | | A: | | They are not compatible. | | | | Q: | | Are 700c and 27" rims/tires interchangeable/compatible? | | A: | | They are not compatible. | | | | Q: | | Do cleats come with shoes? | | A: | | No, they come with the pedals. | | | | Q: | | What is SPD? | | A: | | It stands for: SHIMANO PEDAL DYNAMICS and it describes all of Shimano's current mountain bike pedals and the shoe sole drilling that their cleats need. | | | | Q: | | How are ATB and MTB different? | | A: | | All Terrain Bike (ATB) and Mountain Bike (MTB) are different names for the same thing. They both refer to bikes, components and accessories that are designed for off-road use. | | | | Q: | | Can I use these 9 speed Shimano shifters with my 6 or 7 or 8 speed Shimano rear derailleur and cassette? | | A: | | No, Shimano 9 speed shifters can are only compatible with 9 speed Shimano components. | | | | Q: | | Will a suspension fork fit my bike? | | A: | | You'll have to take a couple measurements to find out. The first is the outside diameter of the steer tube on your existing fork, that's the tubular part of the fork that goes up through the frame of the bike. For any of our suspension forks to work it will have to measure 1-1/8" in diameter and have no threads at the top of it. If it measures 1-1/8" and is threadless you can go with any of the suspension forks we carry.
If it measures 1 1/8" but does have threads at the top of it, then you'll also need to get a new 1-1/8" threadless headset and a 1-1/8" threadless stem in addition to one of our forks to make it work.
If it measures 1" or 1-1/4" in diameter, then unfortunately we do not have a suspension fork that will work for your bike. Your best bet in that case is a local bike shop since they can normally order in whatever you will need. | Instruction Manuals To view these .pdf files you will need an Adobe Acrobat Reader.
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