Nashbar Policy Information
100% Customer Satisfaction
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, upon receipt, simply return the item with proof of purchase and we'll replace it or give you a refund or credit your account for the item.
Always the Lowest Price
If any catalog item is sold for less in any current national catalog or publication, we will sell that item for 5 cents under their in-stock price. Identify item and publication AT THE TIME OF ORDERING. (Not included are competitors' close-outs, discontinued merchandise or the Outlet Stores.) If buying Online or by Phone, Nashbar will match the price of any new, in stock item advertised in competitor websites or catalogs based in the United States. Order level discounts, coupons and discounted shipping orders are NOT included.
15 Day Price Protection
Sorry, we cannot match prices for items offered for sale in classified ads or auction websites.
If we lower the price on any item (except for internet closeouts and automatic markdowns) within fifteen days from purchase, we will gladly refund the difference upon request.
Overnight and 2-Day Air Orders
All Internet Orders must be received by 3pm EST, Monday - Friday, to be shipped the same day. All overnight orders placed on Fridays will arrive on Monday. If you wish to have Saturday delivery there is an additional $20.00 charge. All 2nd Day orders placed on Thursdays will arrive on Monday and all 2nd Day orders placed on Friday will arrive the following Tuesday. Alaska and Hawaii are 2-day delivery only. All military shipments must be shipped by 1st Class Mail.
Canadian and International Shopping
Canadian and all other International orders are handled through our partnership with Borderfree. This partnership allows Nashbar to ship to over 100 countries and accept over 40 global currencies. For more information on International shopping, click here.
Limits on Quantities
We reserve the right to limit quantities so that as many customers as possible can enjoy our prices.
Closeouts / Backorders
Occasionally some items are unavailable and may be backordered (requiring a separate shipment). If this should occur, we won't bill your credit card until time of shipment. There are no additional shipping charges. All backorders are shipped by Ground Shipping.
Online Payment Methods
We accept DISCOVER, VISA, MASTERCARD and PAYPAL Only.
PRICES IN THE DIGITAL CATALOG ARE IN EFFECT UNTIL THE ISSUANCE OF OUR NEXT DIGITAL CATALOG.
Bike Nashbar believes this information is accurate as of its publication date; such information is subject to change without notice. Bike Nashbar is not responsible for any inadvertent errors.